Training can maximize your resources.   Knowledgeable training can prevent time that is lost due to lack of organization, negativity, conflicts, stress, protocol discrepancies and law suits.  We will research your organization and identify the training needs.  The following is a list of courses that we can customize to meet your needs.

Human Resources

Performance Appraisal Solutions

How to Interview and Hire the Right People

Sexual Harassment

Conflict Management

Dealing with Conflict, Confrontation & Defusing Anger

The Power of You through Customer Service,

    Confrontation & Stress Management

Tell It Like It Is -- Be Assertive

The Art of Negotiation

Business Management

Leadership Skills

Discipline..... Not Punishment

Getting Things Done, Managing Projects, Priorities

    and Deadlines

Motivation & Goal Setting

Team Building

Coaching Skills for Managers

Team Building in Your Organization

Time & Stress Management

Project Management

Assertiveness Skills

Stress Management


Listening Skills

Interpersonal Communication Skills

Speak Without Fear

Effective Presentation Skills

Memory Skills

Write It-Say It!     Say It-Write It!

The Emotional Minefields of Change, Relationships & Communications

Customer Service  

Professional Telephone Skills  

Giving Excellent Customer Service 

HIPAA Awareness

Introduction to HIPAA Privacy & Security

Confidentiality & Privacy Under HIPAA for Health Care Staff

Confidentiality & Privacy Under HIPAA for Nurses/Clinical Staff

Confidentiality & Privacy Under HIPAA for Laboratory Personnel

Overview of HIPAA for Medical Staff


Client and Employee Audits/Surveys

Mystery Shopper Audits




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