Training
Training can maximize your resources. Knowledgeable training can prevent time that is lost due to lack of organization, negativity, conflicts, stress, protocol discrepancies and law suits. We will research your organization and identify the training needs. The following is a list of courses that we can customize to meet your needs.
Human Resources
Performance Appraisal Solutions
How to Interview and Hire the Right People
Sexual Harassment
Conflict Management
Dealing with Conflict, Confrontation & Defusing Anger
The Power of You through Customer Service,
Confrontation & Stress Management
Tell It Like It Is -- Be Assertive
The Art of Negotiation
Business Management
Leadership Skills
Discipline..... Not Punishment
Getting Things Done, Managing Projects, Priorities
and Deadlines
Motivation & Goal Setting
Team Building
Coaching Skills for Managers
Team Building in Your Organization
Time & Stress Management
Project Management
Assertiveness Skills
Stress Management
Communication
Listening Skills
Interpersonal Communication Skills
Speak Without Fear
Effective Presentation Skills
Memory Skills
Write It-Say It! Say It-Write It!
The Emotional Minefields of Change, Relationships & Communications
Customer Service
Professional Telephone Skills
Giving Excellent Customer Service
HIPAA Awareness
Introduction to HIPAA Privacy & Security
Confidentiality & Privacy Under HIPAA for Health Care Staff
Confidentiality & Privacy Under HIPAA for Nurses/Clinical Staff
Confidentiality & Privacy Under HIPAA for Laboratory Personnel
Overview of HIPAA for Medical Staff
AUDITS
Client and Employee Audits/Surveys
Mystery Shopper Audits
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